MAKING A BOOKING
You must be 18 years of age or over to book accommodation and stay at Hank’s Ranch.
The maximum number of guests in the accommodation is two adults.
All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 20% (or full payment) of the cost of your stay is required. Bookings must be paid in full 21 days before your arrival date. If your booking is less than 21 days from the date of your stay the full cost of your stay is required.
When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Hanks Ranch.
If the balance is not paid by the due date Hanks Ranch reserves the right to re-let your accommodation and retain the deposit.
The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.
Hank’s Ranch reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
ARRIVAL & DEPARTURE TIMES
Your accommodation will be ready by 4pm on the day of arrival, and must be vacated by 11 am on the day of departure.
CANCELLATIONS
Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds. Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.
When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.
We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.
If you are unable to travel to the Hank’s Ranch for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.
REFUNDS
Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.
If your dates are resold:
You will be entitled to a refund of all payments you have made to us minus:
(a) any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights;
and
(b) a £50 cancellation admin charge.
If your dates cannot be resold then:
If you cancelled
Eight weeks or more prior to the check-in date
We will retain the deposit you paid at the time of booking.
Less than eight weeks to the check-in date
We will retain all payments made and you will be liable for any outstanding balance payment.
If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.
If we cancelled your stay:
In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.
GUEST BEHAVIOUR & NOISE
After 11pm, the only sounds you should be able to hear are the owls hooting and the sound of deer rustling through the woods, as you star gaze.
In exceptional circumstances, we reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be forthcoming.
Drugs or prohibited substances are not permitted in the cabins or on site, at any time.
COMMERCIAL USE OF THE PROPERTY
The cabins are rented to you for purely non-commercial leisure purposes only. Filming, photography or other commercial uses including influencers/blogger content creation must be done with prior authorisation from Hank’s Ranch management. Additional charges may apply for commercial use.
PARTIES & EVENTS
Parties or events are not permitted. The maximum number of persons using each accommodation at any time must not exceed 2 persons and only those listed on the booking can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. No external suppliers or third parties, such as styling companies or caterers, are allowed, unless they are our pre-approved suppliers.
CLEANING, DAMAGE & BREAKAGES
Please leave your accommodation tidy and let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.
All cleaning, under normal circumstances is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then Hank’s Ranch reserves the right to charge for this work at a rate of £15 per hour. Hank’s Ranch reserves the right to invoice guests following their stay.
Guests will be charged for any item(s) that are removed or lost from the accommodation.
DRONES
The use of drones for commercial or private use is strictly prohibited.
DOGS
All dogs to be kept on leads at all times due to our resident wild life including deer, pheasants, partridges, hares and rabbits, not forgetting Pablo the peacock and our cat Pistol Pete.
SMOKING
Smoking, vaping and e-cigarettes are not permitted in the cabins or outside on any wooden decked areas. Smoking is permitted at ground level but please extinguish cigarette butts fully and dispose of them responsibly.
CANDLES
Due to the high fire risk with a wooden structure, the use of candles and tea lights, are not permitted in the cabins or the on wooden deck area, at any time.
FIREWORKS & CHINESE LANTERNS
Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.
FIRE PIT & BBQ AREA
A purpose-built fire pit and seating area is provided for outdoor cooking and camp fires. Please keep camp fires to the designated fire pit area and do not light fires anywhere else on the site. Please do not collect branches and twigs from the surrounding woodland as much is set aside as wildlife habitat. Use of the fire pit can be dangerous and is at the user’s own risk.
SERVICE UTILITIES
Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify Hank’s Ranch management immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.
RECYCLING & THE ENVIRONMENT
We have provided a recycling bin for recyclable waste and ask that you recycle as much as possible
SAFETY
Hank’s Ranch provides a unique glamping holiday experience in a natural environment included a new woodland area. This environment presents inherent risks, and these form part of the glamping experience you are entering into when you stay at Hank’s Ranch.
PERSONAL PROPERTY
Hank’s Ranch will not be held responsible for any loss or damage to any property on Hank’s Ranch premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.
ACCESS, CARS & PARKING
Hanks Ranch is situated on a minor road that does not have any pavement, please be mindful that walkers with dogs and wild animals, specifically wild deer may be using the road approaching Hank’s Ranch. Parking is in the car park to the left as you enter the site. There is a short walk from your car to the cabins along a wood chip pathway.
EXTREME WEATHER
Hank’s Ranch holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Hank’s Ranch due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities.
If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or flooding), we will offer you an alternative date, subject to availability.
FORCE MAJEURE
Hank’s Ranch accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of Hank’s Ranch management.